We guarantee that our mats are free from defects in materials and workmanship at the time of purchase.
If a manufacturing fault that renders the mat unusable is identified within 12 months of purchase, we will, at our discretion, repair or replace the product.
This warranty does not cover faults or failures resulting from:
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Incorrect use, misuse, or abuse
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Failure to follow usage, care, or maintenance instructions
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Fair wear and tear
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Environmental factors or acts of nature beyond the product’s specifications, including excessive or prolonged exposure to direct sunlight
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Damage caused by pests or vermin
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Commercial use
FOLDING & HANDLING (IMPORTANT)
It is essential that your mat is folded only along the original factory fold lines.
These fold lines act like hinges and are designed to fold with the weave, not against it. When folded correctly, the mat will fold easily into three sections. If resistance is felt, or if one panel folds over while another folds under, the mat is being folded incorrectly.
Folding against the factory fold lines places stress on the woven fibres and can cause pulling, separation, or damage.
Damage caused by incorrect folding is not a manufacturing fault and is not covered by warranty. Folding a mat incorrectly will void the warranty.
FIBRES & WEAVE
Loose, short, or broken fibres are not considered a manufacturing defect and do not affect the structural integrity or performance of the mat.
Loose fibres may be trimmed or tucked back into the weave. Due to the tight woven structure, the mat will not unravel if loose fibres or small holes occur.
FURNITURE & INDENTATIONS
Our mats are made from recycled plastic. Indentations or damage caused by furniture or heavy objects may occur and are not covered under warranty.
HOW TO MAKE A WARRANTY CLAIM
Warranty claims must be made through the original place of purchase and require proof of purchase.
The product may need to be returned or clear photos supplied for assessment.
CHANGE OF MIND RETURNS
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Requests must be made within 30 days of receiving your order
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Items must be unused, unopened, and returned in original condition with all packaging and tags intact
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Items must be returned exactly as supplied
All change of mind returns are subject to a 10% restocking fee.
The customer is responsible for return shipping costs. Refunds will be processed once the item has been received and inspected by Mats By Design.
